Our Policy lasts for 30 days, once 30 days have passed unless your item is under warranty we will not be able to offer you a refund or exchange.
Proof of purchase is required for yours item(s) to be eligible to be returned, we require your item where possible to be returned in its original packaging and unused.
What Happens when the product is returned
We offer, Credit notes and Replacement on all returns.
Please allow up to 5 working days for your Returns to be processed.
Once your return has been received it will be subject to an inspection. We will notify you via email to inform you if the return has been approved or rejected. If rejected the return will be sent back to you. If approved we will contact you to confirm the return option.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, you should send your product to: Hemp Vision, 267 Westwood Lane, Sidcup DA15 9PS. You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.